FAQ

Q1: How to pump correctly and efficiently?

1. Ensure the breast pump accessories are installed correctly (*Especially make sure the linker 'ears' align with slots in the milk collector）and install the motor on the milk collector (it is correctly fixed if there's a “click” sound), and make sure the flange fits your breast well when pumping.

2. Choose the correct size flange. (Other size like 15/17/19/21/27mm is also available in Momcozy Amazon store)

*Use the ''nipple measure tool''(included in the box), and select the flange according to the measurement size. (Be sure to measure the diameter of the nipple alone—do not include the areola.)

3. The silicone accessories can be replaced every 3 months or so according to the installation and suction status of the breast pump.

Q2: Do I need a special bra for pumping?

Momcozy S12 Pro wearable breast pump is designed to be worn with your standard nursing bra. For a better pumping experience, make sure there is no space between the breast pump and your breast, and it cannot be moved easily.

Suggest bra style: full coverage/stretch fabric nursing bra. *If your bra isn't flexible enough, you can use a bra adjuster attached to create more room.

Troubleshooting & After-sales Policy

You can watch the linked videos to help you solve the problem. If you have any questions, please kindly let us know, and we will provide you with the corresponding solutions. Bon shopping!